Refund Policy
Because digital downloads are delivered immediately upon checkout and cannot be physically returned, we uphold clear, transparent, and fair customer protection standards.
Digital Goods Nature & Standard Policy
Due to the irreversible nature of digital file delivery, where full master archives and vector assets are transferred to your custody instantly upon payment, orders are generally non-refundable once download links have been issued.
Guaranteed Technical Coverage
We want you to be 100% satisfied with your purchase. If you discover a corrupted ZIP archive, missing advertised layers, flawed cut lines that cannot weed cleanly, or an unexpected file discrepancy that our technical studio team cannot rectify, you are fully entitled to a prompt file replacement or a 100% full refund.
Accidental Duplicate Purchases
If you inadvertently purchase the exact same digital product twice on the same payment card or email address, please contact our support desk with your transaction details. We will gladly process an immediate refund for the redundant duplicate purchase without penalty.
Refund Processing & Paddle Integration
All approved refund requests are processed directly through our Merchant of Record, Paddle, back to your original payment method (credit card, PayPal, Apple Pay, or Google Pay). Refunds typically appear on your bank statement within 3 to 7 business days depending on your financial institution.
How to Request Support or a Refund
To request file repair, sizing assistance, or an authorized refund, please submit your checkout email address and Paddle transaction reference to support@reedfold.com. Our support concierge reviews and resolves customer inquiries promptly, typically within 1 business day.