Privacy Policy
Reedfold is committed to protecting your privacy, maintaining data transparency, and ensuring safe digital transactions for creators worldwide.
Information Collection & Purpose
When you place an order or contact our studio, we collect essential transaction details including your checkout email address, order reference identifier, purchased SKUs, IP address, and download redemption timestamps. This information is gathered solely to generate signed delivery streams, power our self-service Order Recovery Vault, prevent unauthorized file distribution, and provide prompt customer assistance.
Payment & Third-Party Processors
Financial transactions and Merchant of Record obligations are securely handled by Paddle. Transactional order confirmations and delivery notifications are transmitted through Resend. Reedfold never captures, processes, or stores your full credit card numbers, CVV security codes, or bank account credentials.
Cookies & Minimal Storage
Our website uses strictly necessary session storage and lightweight analytics to maintain your cart session, remember interface preferences, and analyze site performance. We do not engage in cross-site tracking, sell personal consumer data, or license customer browsing histories to third-party ad brokers.
Data Retention & Security Safeguards
Transaction records and download entitlement tokens are retained indefinitely within secure, encrypted cloud databases to guarantee long-term customer access through our Order Recovery Vault. Digital assets are served through authenticated, time-limited secure links with strict rate limiting to prevent unauthorized scraping.
Your Privacy Rights & Inquiries
Under applicable consumer data regulations (including GDPR and CCPA), you have the right to request access to your stored transaction records, request correction of inaccurate contact information, or request deletion of customer data where retention is not legally required for taxation and licensing compliance. For all privacy inquiries, please contact our privacy compliance desk directly at support@reedfold.com.